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Added on Wednesday 20 October 2021

“HOW TO WELCOME A CUSTOMER WITH REDUCED MOBILITY?”

Welcoming people with reduced mobility is an obligation but also a “moral duty”.
Here are some points and ideas to put in place in your establishment:
– Provide accurate information on accessibility. The customer must be able to be fully aware of the means you are putting in place to receive him.
– Sometimes this will require you to take more time. Be attentive, available, patient and attentive to them.
– Bend down to listen or talk to them.
– Make your establishment more accessible by having automatic doors.
– Remove any obstacles that may hinder their movement or help them to get over them by presenting the wheelchair from behind (by tilting it slightly and pulling it towards you in a continuous movement).
– Avoid pushing the wheelchair if the person can move around fully.
– Offer to help when approaching a sloping area.
– Consider a loaner wheelchair when necessary.
The main facilities
– An accessible interior pathway with a minimum width of 1.20 m (with occasional narrowings of 0.90 m) to make crossing easier
– Appropriate signage
– A reception point made accessible under the same conditions of access and use as those offered to able-bodied people
– Manoeuvring spaces with the possibility of turning around for a person in a wheelchair
– Doors and lifts allowing the passage of a wheelchair
– Accessible toilet facilities
– Washbasin(s) with mirror, soap dispenser and hand dryer at wheelchair height
– A non-slip staircase, with steps 17 cm high, for
– A handrail on each side of the stairs
– The minimum number of adapted rooms in accommodation with less than 20 rooms is 1 room with a shower room and WC, and 2 for accommodation with 21 to 50 rooms.

– Accessible toilet facilities

– Washbasin(s) with mirror, soap dispenser and hand dryer at wheelchair height
– A non-slip staircase, with steps 17 cm high, for
– A handrail on each side of the stairs
– The minimum number of adapted rooms in accommodation with less than 20 rooms is 1 room with a shower room and WC, and 2 for accommodation with 21 to 50 rooms.

 

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